Simple and straightforward

Shop Policies

What to expect when working with Auto Rx.

Vehicle emergency?

Do not drive with unsafe brakes, a fuel leak, smoke or fire, severe overheating, an oil-pressure warning, or a flashing Check Engine light with severe shaking. Shut the vehicle off in a safe location. Call 911 for immediate danger; otherwise call Auto Rx or roadside assistance.

$150

Diagnostic fee

Our standard diagnostic fee is $150. If Auto Rx completes the diagnosed repair, a $50 credit—equivalent to 0.5 labor hour—is applied to the repair.

Your approval first

Repair work begins only after you approve the estimate.

7

Vehicle pickup

Completed vehicles must be picked up within seven days of notification. Beginning on day eight, a storage fee of $55 per day applies.

$

Payment

Cash and major cards are accepted. Card payments are processed securely through Square. Checks are not accepted.

Towing

Towing starts at $100. Final pricing depends on distance.

Customer-supplied parts

Customers may supply parts only with prior approval from the mechanic. Customer-supplied parts are not covered by an Auto Rx parts or labor warranty.

Questions about a policy? Call 606-209-4649 before approving service.